Velvorada works with a network of ateliers across the United Kingdom.

Each piece is finished upon request, ensuring precision in quantity control and impeccable quality.

Every design is created by selected fashion stylists and designers — chosen for their artistic vision, technical mastery, and refined attention to detail.

To learn more about the quality of Velvorada products, visit The House of Velvorada blog, located on the store's homepage.

Yes. Most collections are released in limited editions, following the concept of slow luxury — exclusivity, curation, and attention to every detail rather than mass production.

Each Velvorada piece embodies timeless elegance; every collection is carefully designed to remain relevant for decades.

Instead of chasing fast trends, we take time to consider each detail — and every woman who will wear our creations.

Velvorada offers a variety of products: some use premium vegan leather (sustainable technological materials), while others feature certified natural leather from controlled sources.

This information is specified on each product.

Velvorada pieces are crafted to endure — designed with resilient materials that maintain their form and elegance through daily use.

Still, to preserve their refined condition, we recommend storing them in a cool place, away from direct light and humidity.

Avoid prolonged contact with abrasive surfaces and clean gently using a soft, dry cloth.

Each order is individually finalized in our ateliers once it is placed — a process that ensures precision, craftsmanship, and flawless finishing in every detail.

Because of this bespoke approach, deliveries typically arrive within 8 to 12 days.

In a world that moves too fast, Velvorada chooses to slow down — trading speed for intention, and haste for excellence.

Velvorada offers worldwide delivery, ensuring every order is transported with impeccable care and security.

From our ateliers to your hands, each shipment reflects our commitment to precision, reliability, and quiet luxury.

Our transport and quality control policies are designed to ensure that every piece is delivered in perfect condition — reflecting the same care and precision present in its creation.

We are deeply committed to providing an impeccable experience from start to finish.

However, if anything unexpected occurs, our support team will be delighted to assist you.

Simply contact us at care@velvorada.com, including your order number — each request is handled with individual attention and discretion.

We offer complimentary shipping on orders with 3 or more items, as a courtesy from the brand.

This offer is automatically applied at checkout.

We accept all major forms of payment, such as credit cards, debit cards, and digital payments, as per the options displayed at checkout.

All payments are processed with maximum security and absolute privacy, following the privacy policies available in the client lounge tab, located on the homepage and in the main menu of the store.

Yes. We offer the option to pay in up to 4 interest-free installments, available for selected payment methods.

If you wish to pay in more installments, interest will apply according to the chosen payment method, ensuring a fair and transparent experience for every client.

When requesting an exchange or return, please send photos of how the product and packaging arrived at your home and state the reason for the process.

If you need to request an exchange or return, please contact our team at care@velvorada.com.

Each request is reviewed individually to ensure a fair and flawless experience.

Products must be returned in perfect condition, with original packaging and tags.

Once the product has been received and verified by our quality control team, the refund is processed within up to 7 business days, according to the payment method used.

Throughout the entire process, our team remains available to answer any questions and maintains direct contact to provide updates on the progress of the operation, ensuring excellent customer service and experience.

Velvorada maintains three official email addresses for communication with our clients and partners:

care@velvorada.com — dedicated to general support, questions, and assistance.

This is the primary contact for clients seeking help, clarification, or to resolve any issue related to their orders.

journal@velvorada.com — used to share news, updates, and special offers from Velvorada.

Clients subscribed to our mailing list receive exclusive previews, collection launches, and editorial updates.

relations@velvorada.com — intended for partnerships, networking, collaborations, and media inquiries.

This address connects professionals and brands aligned with Velvorada’s aesthetic and values.

Our Client Care support is available from 8:00 AM to 8:00 PM (UK time), ensuring attentive service and a refined experience at every contact.

Your information is protected with the utmost care and confidentiality.

Velvorada operates under advanced data encryption and secure storage systems, ensuring that every personal detail — from your name to your payment information — remains completely confidential.

We never share client data with third parties without explicit consent, and all transactions are processed in encrypted environments that meet international privacy standards.

Your data is stored in encrypted systems protected by multi-layer security, ensuring that no unauthorized access, disclosure, or misuse can occur.

We use your information solely to enhance your experience — to process orders accurately, provide personalized service, and keep you informed about updates and collections you may be interested in.

We care for our clients’ data with the same rigor and attention we apply to the quality of our pieces, ensuring discretion and protection at every step.

Our Client Care team responds to all inquiries within 2 to 6 business hours, during our service schedule of 8:00 AM to 8:00 PM (UK time).

Each message is personally reviewed to ensure a thoughtful and precise response — reflecting the same attention to detail that defines every aspect of Velvorada.